Terms of sale

These General Terms and Conditions of Sale (the “Terms and Conditions”) govern the sale of products made through the HWorld website.

By placing an order on the website, the customer fully and unconditionally accepts these Terms and Conditions.

1. Purpose

These Terms and Conditions define the rights and obligations of HWorld and its customers in connection with the online sale of products offered on the website, including products and accessories intended for eyelash beauty and care.

2. Products

The products offered for sale are presented on the website with their main characteristics, prices and, where applicable, their conditions of use.

Product photographs and visuals are provided for illustrative purposes only and may differ slightly from the product received, particularly due to screen display settings or possible packaging changes.

Products are offered subject to availability.

3. Prices

Prices displayed on the website are indicated in euros (€), including all applicable taxes where applicable.

Any applicable delivery charges are indicated to the customer before the final validation of the order.

HWorld reserves the right to modify its prices at any time. However, the price applicable to an order shall be the price displayed at the time the order is validated.

4. Orders

The customer selects the products they wish to purchase and adds them to their shopping cart.

Before finally validating the order, the customer may review their cart, modify quantities or remove products.

The order becomes final once payment has been validated.

An order confirmation will then be sent to the email address provided by the customer when placing the order.

5. Payment

Payment is made using the payment methods available on the website at the time of purchase.

The order will only be considered validated once payment has been confirmed.

In the event that payment is declined or fails, the order may be automatically cancelled.

6. Delivery

Orders are shipped to the delivery address provided by the customer when placing the order.

Applicable delivery times and charges are indicated before the order is validated.

HWorld shall not be held liable for delays resulting from incorrect or incomplete delivery information provided by the customer.

In the event of a delivery issue, the customer is invited to contact HWorld so that the matter can be investigated.

7. Right of Withdrawal and Returns

In accordance with applicable legislation governing distance sales, consumers generally have a period of 14 days in which to exercise their right of withdrawal, subject to the exceptions provided by law.

For reasons of hygiene and health protection, certain products that have been unsealed after delivery may be excluded from the right of withdrawal where the legal conditions for such an exclusion are met.

Detailed information regarding returns, eligible products and any applicable exclusions is provided in the website’s Return Policy.

8. Legal Guarantees

Products sold are covered by the applicable legal guarantees, including the statutory legal guarantee of conformity and the legal guarantee against hidden defects, under the conditions provided for by French law.

9. Liability

Products must be used for their intended purpose and in accordance with the instructions for use provided with the product or available on the website.

HWorld shall not be held liable for damage resulting from incorrect, inappropriate or non-compliant use of a product.

This provision does not limit any rights or legal guarantees to which the consumer is entitled.

10. Customer Service

For any questions relating to an order, delivery, product or return request, customers may contact HWorld using the email address provided on the website.